The Learn Center Software

Login 0

Promotion and Marketing 1

• Sponsorship Setup

Login and Profile Issues 4

• Email Delivery Issues (blocked - spam - junk)
• Validation Code Email Not Coming
• Relationship Between Email, Name, Profile and Bio
• Validation Code Reply from User

Payments and Invoices 1

• Paying for Items in Shopping Cart

Profile and Contact Information 0

Enrollment Procedures and Processes 2

• Administrative Force Entry Enrollment
• Fixing the Enrollment Convert Mailchimp Issue

Getting Started 1

• Closed / Open / Pending Ticket Statuses

Helpful Tools 2

• Standard Template
• Finding a Specific Ticket Number

New Class/Course Set Up 1

• How Does The "Seats Taken" Counter Work?

Conducting a Class 2

• Why People Check In But Don't Attend A Session
• Admin Class Listing "Taken" Counter for Series

Archive Class Settings 0

Course Management 0

Site Wide Features 2

• Landing Page Creation
• Admin Access Status Denotations

Triage Steps 6

• Standard Triage Actions
• Step 1 | Assign All Tickets to Proper Group
• Step 2 | Checking Open Tickets
• Step 3 | Getting a Date Set on All Pending Tickets
• Step 4 | Check "Past Due" Pending Tickets

View all 6

Special Cases 4

• OffLine Conversations
• Probable Trolling or DOS Spam Attacks
• MailChimp Notifications
• Spam Watch | Request to Have Filter Added

Newsletters, Subscriptions and Apps 1

• Activate Freshdesk Support Portal

Daily Monitoring 1

• Daily Postoffice | a=coacher

Notifications 4

• Adding Suggested Organizations
• Pending Class Select Request
• Zoom Meeting Notifications
• Approval Request for First Last

User 3

• Multiple Mobile Numbers
• Username Error in Database
• Hard Refresh and Reload

Core 2

• Int.176 | Change to only when insert Course Insert Monitor |4495
• Translation Text Error at Location [sC.3222]

General Instructions 3

• Subscribed and Archive
• Unsubscribed Newsletters
• Auto Delete Emails

Current Projects 3

• Enrollment Projects
• List of Tickets Needing Action
• Postponed Class

Completed Projects 0

Future Projects 1

• Attend & Class Management

Administrative Instructions 12

• How to Get to Admin Function
• Uploading Objects to AWS Servers
• Video Preparation and AWS Media Convert Instructions
• Admin Actions Flow for Setting Up a New Class or Course
• What Do the Different Class Statuses Mean?

View all 12

EDMC Online | Presenter Information 0

EDMC Online | Paul's Work Area 0

EDMC Online | Job Descriptions 0

EDMC Online | Duane's Sandbox 0

Operational Instructions | Agent Instruction 0

CruGlobal Notifications and Monitoring 0

User 28

• Contacts Update Confirmation E-mail
• Plesk Panel Updates
• User | Special Support Request (ahc)
• Notification of WordPress Site Update
• Note | Plesk key update deferral notification

View all 28

Core 62

• Verification Table Missmatch
• Monthly Bulk Send Update
• Core | Loadcore.95 error | PCI Scan
• Cron | nHwk.96 - MailChimp Processing Error (a=newplayer)
• Daily SpamList Check

View all 62

(empty) User 0

Core 4

• AUTOMATIC: Extra Menu Table Items.3375 |4457
• Error Referenced || lC.13 - Undefined ID [-1]||
• (eVn.1096 - Invalid aVal Action [ ??? ]) or Core | (iN.66 Invalid aVal [ ??? ]) or Core | (iNt.297 Invalid aVal [ ??? ]) or Core | (admApi.49 Invalid aVal [ ??? ]) or Core | (dLog.105 Invalid aVal [ ??? ]) or Core | (appUser.99
• Core | MYLC.368 Player URL

Exploring Our Site 0

Enrolling in the Learning Center 0

Managing Your Enrollment 0

Account Security 0

Enrolling in Classes/Sessions 0

Attending Classes/Sessions 0

Financial Assistance 0

Payments 0

Refunds 0

Account Access & Login Issues 0

My Computer 0

My Mobile App 0

FAQ 0