I am not receiving my validation email?
Why are my emails not arriving in my attendee's mailboxes?
For specific help, you can read "Validation Code Not Coming".
Overview - What Happens:
We are using an industry standard transactional email service. We have the ability to track emails and we typically maintain a 99% delivery success rate. In those cases where delivery fails, it is typically because there is an error in the email address (most often a typo). When the report shows a success on our end, there isn't much we can do. We can't change anything to make sure it gets to the attendee. The attendee can add the senders email address to their email contact address book (typically the site contact email that the admin set up on the main event set-up page).
In order to further investigate this, we did ask this question our transactional service provider, and here is the answer they gave to our question.
The Question We Asked:
I cannot get an email to go through to person@example.com. They have checked their spam, junk and inbox more than once as well as have had the IT dept check their quarantine and nothing. Is there anything that can be done to fix this?
The Official Answer from Service Provider:
Thanks for reaching out! In taking a look at your Outbound Activity, we are seeing a handful of successful deliveries to person@example.com. We're seeing a successful 250 OK response from their recipient mail server. If a message is accepted by a server with a 'successful' response such as this, we (nor any other email sending service) doesn't have any additional insight into what happens to the message from that point forward. For example, the message may go through a series of spam filters, could get caught up in email firewalls, or even get queued for additional processing based on specific rules set up for the mail server such as a challenge response.
In order to see this information, check out: this article.
In terms of resolution, if person@example.com is not seeing these emails in the spam folder, they would need to reach out the system administrator (or internet provider) to see why those messages aren't being received as expected. For example, if they have some type of filtering in place, that may need to be relaxed or removed.
Please let us know if you have any more questions.
Spam Complaints:
Another common thing that happens is somehow a user triggers a "spam complaint" on an email either by accidentally hitting the spam button or doing something else. The response of what happens next varies by provider but if you look at the attached image below, you can see the devastating effect this has on the ability to receive emails.
As you see in the image below the person received the first four or five emails fine. Then a Spam Complaint was triggered and they received one more email, but after that everything was blocked. It's blocked on "their end" not ours. There is nothing we can do. The following offers suggestions for what can be done.
Other Suggestions:
If you are a Gmail User, you may want to follow the instructions in this Google Help Article.
For Hotmail, MSN and Outlook, please Read this Article
