Goal: For the mobile number to be unique and only assigned to a single mobile record.
Permission: Enroll Edit
Raw Message: Error Referenced || sMsg.34 | Multiple Mobile Records: [+19996448087]||:
Occurrence: Occasional
Observation: The message should look like the above. If different, escalate to Tier 3. Also look for multiple tickets with the same number.
Actions: If there are multiple tickets all with the same mobile number, keep the oldest ticket and delete the rest. The remaining ticket is set to Tier 3 | Technical Support
Source: Any Website
Tier 2 Actions
This currently is managed by Tier 3.