Getting Started
For new agents, this is the starting place where you can gain some insight into using Freshdesk and handling tickets.
Goals: To provide helpful tips on addressing closed/open/pending ticket statuses. Permissions: The general rule of thumb is to ask yourself the appropria...
Tue, 21 Feb, 2023 at 8:48 AM
The most recent updates are at the top. May 2, 2025 On Course Applications, I changed the colors for better visual representation. Added the Ability ...
Fri, 2 May, 2025 at 9:07 PM