Goal: Daily check of "coacher" to confirm process.
Permissions: Agents doing Triage
Raw: Cron rott@chloedog curl https essentials.app postoffice.php?a=coacher
Occurrence: Daily at 7:00 EST
Observation: Look for the phrase NORMAL END. There "may" be a bunch of data after the normal end statement. The coacher is not being used. But this could change in which case this explanation may need to be changed.
Action: If a bunch of extra info begins to appear, then escalate to Tier 3. Otherwise if your ticket looks like the above, this can be deleted.
Source: CruGlobal