Goal: To know how to handle someone who activated their FreshDesk support portal.
Permissions: Agents
OCCURRENCE: Anytime.
OBSERVATION: This is a notification that a user (enrollee) created an account in the FreshDesk ticket system. This is not required, but some people will do it. It is simply a convenience to them. The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate as a problem.
ACTION: If the ticket looks like the above you can give it "comment" type, close it, assign to Tier 2 | User Experience and make yourself the agent.
SOURCE: Any Freshdesk Help Center