The Learn Center Software

Triage Steps 6

• Standard Triage Actions
• Step 1 | Assign All Tickets to Proper Group
• Step 2 | Checking Open Tickets
• Step 3 | Getting a Date Set on All Pending Tickets
• Step 4 | Check "Past Due" Pending Tickets

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Special Cases 4

• OffLine Conversations
• Probable Trolling or DOS Spam Attacks
• MailChimp Notifications
• Spam Watch | Request to Have Filter Added