Goal: To identify and appropriately handle emails from MailChimp
Permissions: Agent
There are a variety of emails that we receive from MailChimp. They can be categorized into the following groupings with the following actions.
Webinar or Training Offers
Here is an example of a offer to attend a Webinar.
TRIAGE ACTION: Add tag "Training", Set to "Closed" Assign to Tier 2 | Online Production, Pick Group Lead as Agent
Account Information/Statistics
Here is an example of a periodic account info/summary.
TRIAGE ACTION: Delete, or if in doubt, set to "Closed" Assign to Tier 2 | Online Production