Goal: To make sure that there is only ONE mobile number listed in the popLog
Permission: Enroll Edit
Raw Message: aC.164 | Error for username [ myusername ]
Occurrence: Anytime
Observation: The ticket should look like the above. The unique item on this ticket is the username in brackets in the ticket subject line.
Actions: Assign to Tier 3 Technical Support. If there are multiple tickets all with the same username, you can save the oldest and delete all of the rest.
Source: Any website
Tier 2 Actions
There are no tier 2 actions at this time.