Core
RAW MESSAGE: Error Referenced || sC.1553 - Invalid Match||: OCCURRENCE: Once in a while. OBSERVATION: Error Reference on Verification Table that h...
Thu, 30 Sep, 2021 at 4:35 PM
Occur: First of the month Observe: Check to see if it looks like the image. Action: If it looks normal and there is an indication that the BULK SEND Log...
Tue, 5 Oct, 2021 at 2:46 PM
Occur: Whenever a PCI scan occurs (weekly). Observation: Look to see if it looks similar to above. Action: If it looks similar, delete the ticket. I...
Thu, 14 Oct, 2021 at 12:56 PM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate as a ...
Thu, 14 Oct, 2021 at 1:37 PM
Occurrence: Daily Observation: Glance through the HTML document to see if there are any emails in there that should NOT have gone to spam. Act...
Tue, 26 Oct, 2021 at 1:24 AM
OCCURRENCE: Anytime OBSERVATION: Check to see if the ticket looks like the above. If there are any major differences, escalate to tier 3. The key th...
Tue, 26 Oct, 2021 at 2:16 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. It will have a name and some other information. If all is fi...
Tue, 26 Oct, 2021 at 2:21 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate...
Wed, 10 Nov, 2021 at 2:26 PM
OCCURRENCE: Anytime. OBSERVATION: If there are no phone fixes, the daily processing should NOT create an action ticket. If it does, its a proble...
Wed, 10 Nov, 2021 at 2:34 PM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate...
Wed, 10 Nov, 2021 at 2:53 PM