Special Cases
Here are ways to handle various special cases that arise.
Goal: Follow a standard procedure for offline conversations that maintains the ticket thread. Permissions: Any agent with helpdesk access Offline co...
Fri, 12 Nov, 2021 at 1:14 PM
Goal: To be able to identify trolling attempts or Spam attacks Permission: Agent status Occurrence: Anytime Observation: Tickets that are simila...
Tue, 3 Aug, 2021 at 3:53 PM
Goal: To identify and appropriately handle emails from MailChimp Permissions: Agent There are a variety of emails that we receive from MailChimp. They ca...
Mon, 18 Apr, 2022 at 6:48 PM
If you start to see a lot of these types of emails come in, contact Tier 3 support to have them add a filter to the the Spam Watch.
Tue, 22 Feb, 2022 at 8:40 PM