Core
OCCURRENCE: Occasionally OBSERVATION: These come because of a user putting their email incorrectly. Check that there are the numbers of the bad email...
Mon, 15 Nov, 2021 at 3:26 PM
OCCURRENCE: Anytime. OBSERVATION: It may be a problem. There are occasional times where this happens because of a break in the network connection. ...
Mon, 15 Nov, 2021 at 3:41 PM
OCCURRENCE: Rarely. OBSERVATION: This is telling us that there is a phrase count error that Tier 3 needs to take a look at. If it is occasional, you can...
Mon, 15 Nov, 2021 at 3:47 PM
OCCURRENCE: Monday morning at 5:30 AM. OBSERVATION: Check to make sure it appears and that it looks similar to the above. The names and data will chan...
Tue, 16 Nov, 2021 at 12:58 AM
OCCURRENCE: Often, when there is a change. OBSERVATION: Just make sure it occurs. It is a simple notification. ACTION: If the image looks differe...
Tue, 16 Nov, 2021 at 1:02 AM
OCCURRENCE: Occasionally based on size of ticket log OBSERVATION: Observe when the first number is greater than the second number (e.g. 50) it will...
Tue, 16 Nov, 2021 at 1:11 AM
OCCURRENCE: Occasionally. OBSERVATION: If multiple tickets mention the same language they can be merged. ACTION: Escalate to Tier 2- Technical Su...
Tue, 16 Nov, 2021 at 1:26 AM
OCCURRENCE: Anytime. OBSERVATION: This ticket comes from a person typing the wrong URL when looking for a devotional or a specific site within our web...
Tue, 16 Nov, 2021 at 1:32 AM
OCCURRENCE: Anytime. OBSERVATION: This is a regular ticket ACTION: Place your cursor in the body of the ticket then press the letter ‘s’ in you...
Tue, 16 Nov, 2021 at 1:41 AM
OCCURRENCE: Anytime. OBSERVATION: These tickets come from an unrecognized marketing code established for devotionals. The second image shows in i...
Tue, 16 Nov, 2021 at 2:14 AM