Core
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate...
Tue, 30 Nov, 2021 at 9:17 AM
OCCURRENCE: Anytime. OBSERVATION: This occurs when a user asks for a sticker. There is a scenario already done for these tickets. There ACTION: Place...
Tue, 30 Nov, 2021 at 9:46 AM
OCCURRENCE: Occasionally. OBSERVATION: These emails should not be deleted even if they are a long time ago. ACTION: Tag it as ‘Email Update’ and...
Tue, 30 Nov, 2021 at 9:50 AM
OCCURRENCE: Occasionally. OBSERVATION: Observing a recording limit notification for recordings. ACTION: Need to notify Tier 3 to manage this. ...
Tue, 30 Nov, 2021 at 10:01 AM
OCCURRENCE: Occasionally. Sample: 2748 OBSERVATION: Observing a large meeting notification for zoom. ACTION: Notify Tier 3 to find out what kind o...
Tue, 30 Nov, 2021 at 10:08 AM
OCCURRENCE: Regular OBSERVATION: Looks like above with standard notification. Exceeding budgets is okay, that is not considered a warning. ACTION: Assig...
Tue, 30 Nov, 2021 at 10:33 AM
OCCURRENCE: Occasional OBSERVATION: Nothing to observe. This is a pretty straight forward process. ACTION: Follow the instructions provided in the note....
Tue, 30 Nov, 2021 at 10:40 AM
OCCURRENCE: Occasional OBSERVATION: Nothing to observe. This is a pretty straight forward process. ACTION: Follow the instructions provided in the note...
Tue, 30 Nov, 2021 at 10:42 AM
OCCURRENCE: Once in a while. OBSERVATION: New features update from our own tools like Plesk. ACTION: This is not to be tagged as spam as impor...
Tue, 14 Dec, 2021 at 10:03 AM
https://www.loom.com/share/42406ab72eb14c1fbdfaf899699512c9 (Video 1 Link) https://www.loom.com/share/0596db309018473a91eaa0521debbe44 (Video 2 Lin...
Tue, 14 Dec, 2021 at 10:19 AM