OCCURRENCE: Anytime.
OBSERVATION: If there are no phone fixes, the daily processing should NOT create an action ticket. If it does, its a problem. If the ticket lists actions to perform like this image, copy the appropriate data to the Admin Actions Google Sheet. The ones that say "New Number Generated" are fine and do not require recording in the google sheet.
The information highlighted should be copied to Admin Sheet. Green information is fine.
ACTION: Copy the highlighted information to Google Sheet. Green info can be ignored. Once info is copied, the ticket can be set to closed using Standard Scenario (01). If there are questions or problems, escalate to Tier 2.
SOURCE: MYLC, EMDC, and others.