User
OCCURRENCE: Anytime. OBSERVATION: All the tickets should look the same except for the information inside the brackets. If the person encounters a pag...
Wed, 17 Nov, 2021 at 2:41 AM
OCCURRENCE: Typically within 4 hours of the completion of an online Zoom event. OBSERVATION: Check to make sure it looks like normal processing (e....
Wed, 17 Nov, 2021 at 2:50 AM
OCCURRENCE: Occasionally OBSERVATION: Looking to see if for sure it looks like spam. These come in batches on days that the digit ends in a 6. ...
Wed, 17 Nov, 2021 at 1:12 PM
OCCURRENCE: Any time. BSERVATION: No observation, always the same action. ACTION: Merge this ticket with the “GROUP-> Email Spam Rejection” #23...
Tue, 30 Nov, 2021 at 8:29 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. It will have a name and some other information. If all is fine, f...
Tue, 30 Nov, 2021 at 8:57 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. It will have a name and some other information. If all is fine, f...
Tue, 30 Nov, 2021 at 9:08 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. It will have an email and some other information. If all is fine,...
Tue, 30 Nov, 2021 at 9:14 AM
OCCURRENCE: Anytime. OBSERVATION: The ticket should look similar to the above image. If all is fine, follow standard action. If different, escalate as...
Tue, 30 Nov, 2021 at 9:29 AM
OBSERVATION: These tickets come from already sent emails, probably massive reach emails. The automatic reply can vary from ticket to ticket ACTION:...
Tue, 30 Nov, 2021 at 9:38 AM
OCCURRENCE: Once in a while . OBSERVATION: These are messages that were forwarded from a different email box into Freshdesk. First check to make sure th...
Tue, 30 Nov, 2021 at 9:58 AM