User
OCCURRENCE: Occasionally. See case: 8231 OBSERVATION: User is asking for a feature request. ACTION: Assign to Tier 3 to take a look. SOU...
Tue, 30 Nov, 2021 at 10:12 AM
OCCURRENCE: Occasionally. See case: OBSERVATION: These normally go out to the new agent being added. The only way we will get one in the help center ...
Tue, 30 Nov, 2021 at 10:17 AM
OCCURRENCE: Once in a while. See case: 6577 OBSERVATION: Slack channel addition request. ACTION: Assign ticket to Joshy Kurian. If he doesn't ...
Tue, 30 Nov, 2021 at 10:19 AM
OCCURRENCE: Pretty regular occurrence. OBSERVATION: These are tickets that are dealing with the approval process for entry into EMDC. They are normal...
Tue, 30 Nov, 2021 at 10:29 AM
OCCURRENCE: Occasionally OBSERVATION: When a person replies to a reminder, they typically have another question not specifically related to the reminder....
Tue, 30 Nov, 2021 at 10:37 AM
OCCURRENCE: Once in a while. OBSERVATION: Assistance needed for Intre site for event #???. The event number will change and should only need to be per...
Thu, 9 Dec, 2021 at 4:51 PM
Feedback to Improve site, it is coming from the feedback form at the end of the registration process. That is explained here: https://intre.help/...
Mon, 10 Jan, 2022 at 3:39 PM
Goal: Check for TokenEx Notifications Permissions: Agents doing Triage Raw: tokenex@cruglobal.freshdesk.com Your file ____ has processed successfully....
Mon, 24 Jan, 2022 at 3:07 PM