OCCURRENCE: Anytime.
OBSERVATION: All the tickets should look the same except for the information inside the brackets. If the person encounters a page within the Essentials 24 website that has a new translation that was automated. There might be some required actions in the future for this page in this new specific language.
ACTION: Assign to Tier 3 - Technical Support. Make sure that the website source should say Essentials instead of MYLC.
SOURCE: MYLC