OCCURRENCE: Anytime
OBSERVATION: Make sure the ticket looks like the above. If there is anything to note Assign it to Tier 3.
ACTION: If all looks good, Close the ticket and place it as "Tier 2 Technical Support"
SOURCE: MYLC
Modified on: Tue, 30 Nov, 2021 at 8:46 AM
OCCURRENCE: Anytime
OBSERVATION: Make sure the ticket looks like the above. If there is anything to note Assign it to Tier 3.
ACTION: If all looks good, Close the ticket and place it as "Tier 2 Technical Support"
SOURCE: MYLC
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