FREQUENCY: Every day at 9:57am EST
OBSERVATION: This is a complete list of all of the entries that we filtered out in our spam filters in the previous 24 hours. You should do a scan of the entire list of entries to see if there are any that should NOT have been marked as spam.
ACTION: If all look fine, you can execute Scenario 1, General Ticket, no action. This then is set to closed. If there are any entries in question, highlight them in the note section and then assign this to Tier 3.
SOURCE: CruGlobal