Goal: Check if it is a Legit spam message
Permissions: Agents doing Triage
Raw: User love https://google.com/searh zikizo7
OCCURRENCE: Anytime.
OBSERVATION: Here are the three key indicators.
1) The "From", "Site", "Urgency", "Title" and "Description" tags indicate that they came in from our online contact us form. If it was a real person filling out that form, they would put real information in each of those fields. So the fact that they put a URL in the "From" field is a good indicator
2) The "Description" field is blank.
3) The email address doesn't look like a real name.*
ACTION: Mark as SPAM.
SOURCE: CruGlobal and MYLC
*Take into account that into different types of SPAM tickets that look similar to a regular ticket but this is one of the best indicators on whether it is spam or not. If it looks suspicious then double check because it could be spam.