Goal: Check Hootsuite E-mail promotions and notification
Permissions: Agents doing Triage
Raw: No-reply - upgrade today and get Hootsuite Professional free for 90 days
OCCURRENCE: Anytime.
OBSERVATION: There can be different types of tickets generated by Hootsuite. They can come as promotions or as notifications. Any ticket that has as a main subject Hootsuite falls into this category.
ACTION: If the ticket matches, execute the scenario “01. General Info/query (follow-up not expected)” by pressing the s while having your cursor in the email.
SOURCE: MYLC