Goal: Check for Super Search Issues
Permissions: Agents doing Triage
Raw: ticket.support@mylc.freshdesk.com Duplicate mobile numbers without mobile key type
OCCURRENCE: Rare, but anytime
OBSERVATION: There are different types of SuperSearch actions. They are all treated with the same action. Look to see if the subject line of the ticket is substantially different than the image.
ACTION: Assign to Tier 2, User Experience. As of now, delete the ticket below post vals that have “Duplicate Mobile Number [+18123277673]” as part of testing.
SOURCE: MYLC and EMDC