Goal: Check E-mail Address Change
Permissions: Agents doing Triage
Raw: My e-mail address has changed
OCCURRENCE: Occasionally.
OBSERVATION: These emails should not be deleted even if they are a long time ago.
ACTION: Tag it as ‘Email Update’ and ‘Request’ then put the type as ‘Comment’ and Assign it to Tier 2 - User Experience.
SOURCE: Making Your Life Count