Goals: This explains when a user might need to change their email address and how to help them do so.

Permissions:

Overview

There are two common scenarios for when you would use this function.


  • In the event that a validated user no longer has access to a previous email address.
  • When a user sends in a ticket requesting to change their email address.


The key thing here is that a user can change their own email address.  But if they don't have access to that email address or are intimidated by the process, you can use this method as an administrator.


Get a Self-Service Link


For administrators who have general admin access, go to "Administration" and then find the tile titled "Login Link."

When you click on the link, it will bring up a search box. Enter in the "OLD" email address (the one they want to change). When found, click the option to copy a link to go to the profile page.

This will copy an encoded link to your clipboard that you can use in one of two ways.



How to Use the Link


Once you receive the link you can do one of two things. In both cases, you will use the same instructions. The two options are:

  1. Send the link to the person's "New" email address and tell them to use it to change the email address in the profile.
  2. Use the link yourself to update the email address for the person. Please note, if you use this option we recommend that you use the link in a different browser (e.g. if you are in Chrome, use Firefox or Safari). If you use the link in the same browser you are currently using, it will log you out and you will be logged in as that person.

Either way, you can follow the instructions "How To Change My Email Address." 


Remember if you logged in as the person to change their email address, you need to logout when your are finished.